
Work and law
During the video call, the doctor assesses whether your symptoms make you unable to work. A certificate requires a suitable medical assessment and covers at most three calendar days with this service.
Start video consultationDoctors licensed in Germany
Certificate as PDF. No eAU.
From your request to a medical assessment. Every certificate is based on a video consultation.




For adults whose symptoms can be assessed by video. The doctor decides whether this is possible in your case.
A certificate is possible only when recognised professional standards do not require an examination in person. If video is insufficient, you need an examination at a medical practice or another suitable care facility.
You pay for the medical consultation. The fee also applies if the doctor does not find you unable to work.
People with statutory health insurance pay themselves. Statutory insurers generally do not reimburse this private service.
People with private insurance or civil service health benefits may submit their invoice. Reimbursement depends on their plan.
You receive a private medical certificate as a PDF for your employer. There is no eAU and no transmission to your health insurer.
GOÄ no. 1, factor 2.3
At booking the amount is only reserved. The amount actually incurred under the GOÄ is charged only after the consultation; you receive the invoice as a PDF.
€21.44 before time supplements
In line with GOÄ no. 5.
Time supplements depend on the services provided and the conditions of the German medical fee schedule. Supplement B is €10.49 outside consultation hours between 8 and 10 pm or 6 and 8 am. Supplement C is €18.65 between 10 pm and 6 am; it cannot be combined with B. Supplement D is €12.82 on Saturdays, Sundays and public holidays, reduced to €6.41 during Saturday consultation hours. Between 8 pm and 8 am, D may combine with B or C when their conditions apply. The total price comprises the applicable consultation fee plus any supplements permitted in your case. If no consultation takes place, the reservation is released; cancellation details are explained in the terms.
They hold the video consultation and assess your symptoms during the call.
The doctor decides in each individual case whether a video consultation is suitable and whether you are unable to work.
Have your ID, a camera, a microphone and a stable internet connection ready.
What to know before making your request.
For up to 3 calendar days in total, including any backdated days. Weekends and public holidays count. The doctor decides on the duration.
The certificate normally starts on the consultation date if the medical assessment confirms incapacity for work. Backdating requires a careful medical assessment and this service limits it to three days. A plausible account alone does not establish entitlement; the doctor must assess the individual clinical findings. Certificates cover at most three calendar days in total, including any days before the consultation. This service does not extend existing certificates; contact a medical practice if further assessment is needed. Contact us on the first day of illness where possible and describe your symptoms truthfully.
The certificate includes your name, the issue date, the period of incapacity for work and the doctor’s details. It does not include a diagnosis.
The private certificate is available as a PDF in your patient account. You provide it to your employer. There is no eAU or transmission to your health insurer.
You pre-authorise €10.72 (GOÄ no. 1, factor 2.3). At booking the amount is only reserved. The amount actually incurred under the GOÄ is charged only after the consultation; you receive the invoice as a PDF. With a visual examination in line with GOÄ no. 5, the fee is €21.44 before time supplements. The consultation is charged even if no certificate is issued. Time supplements depend on the services provided and the conditions of the German medical fee schedule. Supplement B is €10.49 outside consultation hours between 8 and 10 pm or 6 and 8 am. Supplement C is €18.65 between 10 pm and 6 am; it cannot be combined with B. Supplement D is €12.82 on Saturdays, Sundays and public holidays, reduced to €6.41 during Saturday consultation hours. Between 8 pm and 8 am, D may combine with B or C when their conditions apply. The total price comprises the applicable consultation fee plus any supplements permitted in your case. If no consultation takes place, the reservation is released; cancellation details are explained in the terms.
People with statutory insurance pay themselves. Statutory insurers generally do not reimburse this private service. Reimbursement by private insurers or civil service health benefits depends on the plan.
No. If your symptoms persist for more than 3 calendar days, please contact a local medical practice or the medical on-call service on 116 117.
A properly issued medical certificate generally carries substantial evidential weight when proving incapacity for work. Specific circumstances can undermine that evidence; a court assesses the available evidence if a dispute arises. We therefore cannot guarantee acceptance or a particular outcome in your individual employment dispute.
Tell us about your symptoms. The doctor decides in each individual case whether a video consultation is suitable and whether you are unable to work.
Find answers about medical assessment, notifying your employer and the steps involved in our private video consultation service in Germany.

Work and law

How it works

Work and law

Timing

Timing

Symptoms

Symptoms

Symptoms

Symptoms

Timing

Costs

Certificate